At DailyStyleTouches (https://dailystyletouches.shop), we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and easy return and refund process.
1. Returns
We accept returns on most items within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:
- The item must be unused, in original condition, and with all original packaging.
- The item must be returned within 30 days from the delivery date.
- Proof of purchase (order number, receipt, or email confirmation) is required.
2. Non-returnable Items
The following items are non-returnable:
- Items that have been worn, washed, or damaged after delivery.
- Items marked as final sale or clearance.
- Gift cards or promotional items.
3. Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, a refund will be issued to the original payment method.
- Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- Shipping Costs: Shipping fees are non-refundable unless the item is damaged or incorrect upon delivery.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the same return process. Once we receive your return, we will process your exchange request as quickly as possible.
5. How to Return Your Item
To initiate a return, please contact us at support@dailystyletouches.shop with the following information:
- Your order number.
- The item(s) you wish to return.
- A brief description of the reason for return.
We will provide you with return instructions and a shipping label (if applicable).
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a return and refund or exchange at no additional cost to you.
7. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
8. Contact Us
If you have any questions or concerns about returns or refunds, please contact us at:
DailyStyleTouches
Email: support@dailystyletouches.shop
Phone: (+84) 777120089
Website: An Xa Village, Loc Thuy, Le Thuy, Quang Binh